Bishop Fleming is a Top 30 accounting firm in the UK and an award winning tax practice. With offices in Bath, Bristol, Exeter, Plymouth, Torquay, Truro and Worcester with additional specialist offices throughout the UK, Bishop Fleming is wholly committed to providing businesses and individual clients with the full range of proactive support and advice.
Bishop Fleming Payroll division has been using APT’s ‘iConnect’ bureau software for more than 7 years. We asked Lee Hellingsworth, Senior Payroll Services Manager, how efficient the service was.
Back in 2003 Bishop Fleming was a rapidly growing payroll bureau and to enhance the service, it was decided to also become a Bacs Approved Bureau. Their team had initially chosen a different Bacs software supplier, however for various operational and cost reasons it was decided to change to a BACS software supplier that would be a better fit for the company, which led to Bishop Flemming choosing APT.
“APT was just a very good fit given our size, client base and client BACS requirements. This was also a very cost-effective solution.”, adds Lee.
Offering Bacs payments helped Bishop Fleming with client retention and even attracting new clients. “Implementing APT was very straightforward, as is adding new clients who take advantage of our BACS bureau service.”
“In addition, I would like to mention the speed of response from APT if we have any queries or concerns. It's fair to say that the average query response time from APT is less than half an hour. Jamie, in particular, is excellent when it comes to responding to emails and is very helpful. We remain very happy with the software and the service”.
A big thank you to Lee Hellingsworth, Senior Payroll Services Manager at Bishop Fleming, for answering the questions and the APT team wishes even greater success for the company.
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